Terms and Conditions of Service

Please read through our terms before making any booking.


We are a South African Tour Operator with experience and dedication.

TERMS & CONDITIONS

Definitions

Africa Treasure Tours, Travel & Safaris (Pty) Ltd herein refers to Africa Treasure Tours, Travel & Safaris.  The Client herein refers to the person who signs the quotation/documents or agreement.

Confirmations

Private Transfers & Day Tours

Africa Treasure Tours, Travel & Safaris guarantees all reservations for the above services provided that they are requested forty-eight (48) hours prior to departure.

Charter Hire

In order to ensure availability, it is always recommended that reservations are made well in advance for the above services.  We hereby confirm that all Coach Hire is limited to 350 kms per day unless otherwise specified.

Overland Escorted Tours

In order to ensure availability of preferred accommodation establishments, it is always recommended that reservations are made well in advance.

Africa Treasure Tours, Travel & Safaris shall make every effort to ensure that the various services making up your tour will be carried out efficiently and as specified.  It does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay or irregularity that may be occasioned by any error or default.  In such event Africa Treasure Tours, Travel & Safaris will use its best endeavors to procure another person to supply the agreed services. 

Africa Treasure Tours, Travel & Safaris reserves the right to substitute hotels with others of a similar or higher category at no additional cost to the traveler, even after commencement of the tour.

Important Notice:

  • The client is responsible for all bank charges relating to payments
  • International payments by Electronic funds Transfer (EFT) will incur an additional 1.0% of the quoted price to cover bank charges.

Quotes that are accepted (which includes acceptance of these terms and conditions) must be signed and then e-mailed or faxed back to the sender. No quotations will be confirmed, unless confirmation thereof is received in writing.

Deposits

A non-refundable deposit of 30 % of the cost of arrangements is required within 72 hours of the booking confirmation.

Payments can only be made with Electronic Fund Transfers (EFT)

Final payments

All reservations must be prepaid.  Final payment is due six weeks prior to departure.  This may vary in the case of cruises and certain other arrangements.

In making payment you confirm that you have read and accepted these Terms & Conditions.

Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs.

Any extras not quoted for will be for the client’s own account upon signed approval by the client. 

Late booking fees

Reservations made within 7 days of departure will be subject to a fee of R250.  Once confirmed, these bookings will be subject to cancellation charges.  Some bookings require full payment at the time of booking.

Amendments

An amendment fee of R250 will be charged for each amendment made to confirmed reservations, in addition to any cancellation charges which may be applicable.

Cancellations

In the event of cancellation, which must be received in writing, charges will be determined at the time of cancellation.  The date of cancellation will be the date on which we receive your notification of your wish to do so. If you cancel your contract after deposit, you will lose your deposit.

The following indicates the maximum charges that can be imposed you will forfeit your deposit plus an additional amount as follows:

·        More than 30 working days prior to departure:  Deposit forfeited

·        Less than 30 working days but more than 28 days prior to departure:  60 % of the costs

·        Within 28 to 14 days of departure:  80 % of the costs

·        Within 14 days of departure:  100 % of the costs

·        If the booking is confirmed within 7 days prior to service date, and cancelled, you will be liable for 100% of the full tour price due to cancellation.

Amendments and all cancellations en route must be made with Africa Treasure Tours, Travel & Safaris directly.  Please note that en route cancellations and amendments may incur additional fees as determined by Africa Treasure Tours, Travel & Safaris.  Any such amounts due as a result of such amendments or cancellations are payable within 12 hours directly to Africa Treasure Tours, Travel & Safaris.

No refunds will be given for no-shows, or any unused services irrespective of whether they form part of the basic tour price, or whether they are in respect of pre-booked optional arrangements.

Refunds

Whilst all vouchers are issued on the understanding that all services are non-refundable, refund applications may be considered only under the following conditions:

Cancellation or amendment of any hotel accommodation after departure can only be made directly with Africa Treasure Tours, Travel & Safaris.

Proof of cancellation can be substantiated:  i.e. date, time, and name and cancellation number.

Claims are received in writing no later than 30 days following completion of services reserved and original vouchers are returned to Africa Treasure Tours, Travel & Safaris.

Notwithstanding the above, no refunds on unused car rentals, attraction entrances, apartment reservations or package components will be considered.

Subject to any additional charges levied by the service providers, any refund will attract a minimum charge of 10 % of the cost or the first night’s accommodation in each city, whichever is the greater.

Important

Various service providers may impose special terms and conditions regarding deposits, payments, cancellation fees and/or refunds from time to time.  All reservations would be subject to these additional conditions.

Vouchers and itineraries

Must be checked upon receipt and all inaccuracies reported to your travel agent.

Insurance

We strongly advise passengers to take out insurance at the time of booking, covering cancellation, medical expenses, loss of baggage and curtailment.  Passengers are responsible for their own insurance and Africa Treasure Tours, Travel & Safaris will not be liable in the event of a passenger failing to take adequate insurance cover.

Costs

All costs provided and shown on our website are based on tariffs and exchange rates at the time of publishing.  All costs are subject to alteration in the event of fluctuations in tariffs and/or exchange rates.  Until full payment is received your entire booking is subject to currency fluctuation/fuel surcharge increase.

It should be clearly understood that the rates provided and shown on our website include our administration, planning and operational expenses.  All prices reflected are in respect of payment by cash only.

It is an express condition that in any event, at the time of final payment, Africa Treasure Tours, Travel & Safaris shall not be bound to accept payment if the actual costs vary from our Quotation/Confirmation.

Certain hotels may from time to time offer specially discounted rates for limited periods.   These rates are not utilized in our Tour Packages, and reservations can only be made direct with the hotel.

All prices quoted are in South African Rands unless otherwise specified.

Hotels and meals

All our Tours, Packages and Hotel Reservations, the right is reserved to substitute hotels listed with other of a similar or higher category at no additional cost to the passenger, unless requested by the Client.

Hotels undergo renovations from time to time and take all possible steps to limit disruption to their guests.  We will not entertain complaints or refunds requests if a hotel is carrying out renovations whilst a guest is resident.  Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers.   Any facilities supplied are subject to change at any time.

The Hotels as specified on the itineraries or brochures is based on 2 people sharing.

The meals are as specified on the itinerary.

Note:  Check in time is usually late afternoon/early morning and heck out mid-morning.  Africa Treasure Tours, Travel & Safaris will not be held liable for any loss as a result of errors.

Porter fees

Porter fees cover the handling of one standard-sized suitcase and one piece of hand luggage.  Where large groups are assisted by airport porters, giving a reasonable donation (at visitor’s discretion) has become standard practice.   It is encouraged that Porter Fees is included for groups of five (5) passengers and more. 

Africa Treasure Tours, Travel & Safaris accepts no responsibility for any loss or damage to luggage or personal property from whatsoever causes arising. 

Transportation

All transportation is conducted in air-conditioned coaches, microbuses or sedan vehicles. Africa Treasure Tours, Travel & Safaris therefore reserves the right to make use of smaller coaches, microbuses or sedan vehicles, depending on the number of participating clients.

Passports, Visas and Travel Documents

The onus rests on the passenger to ensure that all their travel documents are in order.  Africa Treasure Tours, Travel & Safaris will not be held liable for any loss as a result of errors.

Smoking

No smoking is permitted on any type of transportation.  Regular stops are included en route.

Flight Reconfirmation

It is the responsibility of the client to provide the Operator, in advance, with detailed flight information. This includes for arrival transfers: date of arrival, airline name and flight number, arrival time, and country of origin. For departures this would include: date of travel, airline name and flight number, departure time, destination.

If a passenger fails to join a tour, or joins it after departure, or leaves the tour prior to completion of said tour, no refund or rebate will be made.

Prices are subject to adjustment in the event of changes in Value Added Tax, fuel prices, air fares or hotel charges.

Reservations arranged by us on your behalf with third party supplies are subject to the individual suppliers own cancelation policy.

The Operator acts as an agent in the reservation of hotels, flights, and car hire and tour packages. As such, the Operator accepts no liability whatsoever for any loss or damage which any passenger may suffer as a result of the failure of such principals to fulfill their obligations to travel arrangements, accommodation or otherwise howsoever.

Airline Responsibility

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not on board their aircraft.  The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the airline and the purchaser of these ticket and/or passenger.

Liability and exclusions

·        All drivers are licensed in terms of local legislation. 

·        All vehicles are safe and comply with the necessary safety regulations. 

·        Africa Treasure Tours, Travel & Safaris takes every precaution to ensure the safety of its Clients, and therefore the Clients undertake all tours at their own risk. 

·        Africa Treasure Tours, Travel & Safaris accepts no responsibility for any death, injury or loss, which might occur.

Health

All Clients are advised to take the necessary anti-malaria precautions (where applicable) and to make sure that they bring any special or personal medication with them.

Authority

The Client acknowledges and agrees that:  

The Tourist Guide / Tour Leader’s decision shall be final and binding at all times. 

He/she will comply with the laws, customs and foreign exchange regulations of all countries visited. 

He/she will not become a nuisance to the group or the Tour Leader, and if this occurs, the client shall be requested by Africa Treasure Tours, Travel & Safaris to leave the tour and without any refund and shall be obliged to make his/her own way home at his/her own expense.  

Responsibility

Africa Treasure Tours, Travel & Safaris (herein called the Company). The Company, in making arrangements for transportation, conveyance, hotel accommodation or any other service, acts as agents only and is not liable as a principle.  Africa Treasure Tours, Travel & Safaris does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or nay other supplier service.

Unscheduled extensions:

In the event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes or any other cause which is beyond the control of the Operator, it is understood that the expenses relating to these unscheduled extensions, will be for the account of the passenger.

The Operator shall not be liable for any loss or expenses arising from the loss of property, cancellation or curtailment of any tour however caused. If sickness or accident interrupts a tour, the operator shall not be liable for any cost or expense arising there from. The operator shall not be liable for any refund, either partial or total, of passage money paid except for refunds being owed from any of the earlier paragraphs.

You are strongly advised to take out adequate insurance against all possible risks including personal injury, death, baggage loss, theft and cancellation or curtailment of tour. All tours are booked and all tour arrangements are made on the express condition that the Operator shall not be responsible for, and shall be exempt from, all liability in respect of any loss, damage, accident, delay or inconvenience to any person, or his or her luggage, or other property, wherever, whenever and howsoever the same may occur.

For certain adventure activities and at all game lodges, clients will be required to sign an indemnity form, in respect of release of liability for damage or loss to personal belongings, personal injury, and third party injury by client or visitor. This is a matter between the supplier, hotel or lodge and the client. The Operator shall not be responsible for, and shall be exempt from all liability in respect of any loss, damage, accident, delay or inconvenience to any person, or his or her luggage, or other property, wherever, whenever and howsoever the same may occur.

The operator reserves the right to alter routes and itineraries for any reason but will inform and consult with clients of such changes prior to departure.

The law of South Africa shall govern the relationship between the Operator and the passenger and the Courts of South Africa shall have sole jurisdiction in respect of any claims and/or disputes, which may arise between the Operator and the passenger, or Agent.

On acceptance of a quote and payment it will be considered that the client has agreed to the terms and conditions as stipulated herein.

All tours can be combined in any combination to create a personal itinerary for your own dream holiday.

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